Refunds and Cancellation
Last updated: October 19, 2026
Mac
Mac subscription fees are non-refundable, except where the law requires a refund. We may grant a refund case by case, at our sole discretion. To ask, email support@privatewispr.com from the email address you bought with.
Polar handles Mac purchases as our payment processor and merchant of record: Polar runs the checkout, sends receipts and collects sales tax. Polar records each buyer as a customer of our store, so we can see your email address and purchase in Polar's dashboard; we use that only for receipts, licence keys, support and refund requests. Polar's buyer terms apply to the purchase itself. Polar can also refund a purchase on its own, for example within 60 days of purchase or to settle a dispute, even under a no-refunds policy.
Cancelling stops the next renewal. Your access continues until the end of the period you already paid for. On Mac, cancel in Polar's customer portal; the link is in the receipt Polar emailed you.
iPhone
Apple handles purchases made through the App Store, and only Apple can refund them. Request a refund at reportaproblem.apple.com. We can't refund App Store purchases ourselves, but if something is wrong with the app, email us and we will fix it or help you with the refund request.
To cancel, open Settings on your iPhone, then Apple Account, then Subscriptions. Your access continues until the end of the period you already paid for.
After a refund
If a refund is given, by us, by Polar on its own or to settle a dispute, or by Apple for an iPhone purchase, paid features end and the free plan applies from then on. Nothing in the app is deleted.